Ever feel like you need a little coupon therapy? I do! Sometimes the deals do not go well and you feel...well, icky. Right? I think on The Internets it's so easy to pretend that everything is fabulous and fine all the time. But I'm a great big fan of *real* so here's my not-so-great-even-though-it-ended-ok coupon story.
Anyone take up CVS on their Buy One Get One Free Kodak Picture Maker DVD?
Well, right now the store is running a BOGO special AND there is a BOGO coupon on the Kodak website.
((It's a FANTASTIC mother's day present!))
So, I made my dvds (with some small machine issues and it took a WHILE) and brought them up to the counter with my sunscreen money maker
(Buy 2 CVS brand 2 oz sunscreen for $4.38 and get $5ECB back!).
The cashier looked at my BOGO coupon and said,
"We don't take BOGO coupons on BOGO items."
I explained to her that I had done it in the past and that it is a part of CVS corporate policy (which I was willing to print out and show them). So, she said to be safe she wanted to call her manager--which I was fine with! The manager came up and was flabbergasted...in a nice way--but did NOT like my BOGO BOGO idea. He thought it was ridiculous. So I told them I'd print out the policy if they were interested in seeing it and he said they would be. As I got in the car though, I didn't want to go home and come back so I called CVS customer care and explained the situation to them--they told me I was right and called the store manager to tell him the news immediately. (They were great!). The store manager was FURIOUS! He was very kind to me but really NOT so much a fan of the BOGO. He finally decided that "as a courtesy" to me he would process the coupon but that he would NEVER let it happen again. I asked him (sheepishly )
"So, you don't plan on adhering to CVS corporate policy?"
He said, "No! I don't agree with it and it will never happen again." Also adding something to the effect of not wasting my gas to come to their store and do a BOGO scenario again.
So...in the end I got my *free* cds and had a good experience with the cashiers and CVS customer care but cringe just thinking about taking a stack of coupons back to that CVS! The CVS representative said that the BOGO BOGO was a difficult thing for people to understand--but wouldn't you think someone who was at the top of the CVS store chain would be able to fathom it? It was a little bit awful...but I survived. =)
Any coupon sessions you need to get off your chest? Leave it in the comments 'cause I'm sure we all could use a little coupon therapy!