Saturday, May 1, 2010

Freakin' CVS Follow Up........

Dear Ms. Michelle,
Thank you for contacting CVS/pharmacy regarding our coupon policy and the lack of customer service.
Please let me apologize for the lack of customer service you received. I have forwarded your comments to the District Manager, Maria Sander. She will be following up with the Store Manager and staff.
I have included the coupon policy for future reference.
Our registers are set to allow 1 CVS coupon and 1 manufacturer coupon per item.  In a situation where there is a Buy One Get One sale and the customer has BOGO coupons, they would be accepted and the customer would only pay sales tax if applicable. We do not give cash for coupons, so if the coupon had a higher dollar off value than the price of the product, the amount of the coupon would be adjusted.
CVS Extra Buck coupons are earned when you make a qualifying purchase.  These print out instantly at the register upon reaching the threshold for the offer.  Free coupons or “offers at the register” are unearned and issued to you as a valued member of the CVS/pharmacy ExtraCare program.  These coupons take the form of “open ended” coupons such as $3 off $15 or a certain dollar amount off a specific item.  In any given transaction our registers will allow only one “open ended” coupon per transaction and more than one Extra Buck coupon provided the purchase threshold has been met for each offer amount on a per-transaction basis.
CVS/pharmacy does accept manufacturer’s coupons that have been obtained from an approved Web site sponsored by the manufacturer.  The coupon should be complete and contain a bar code that can be scanned at the register.

Please feel free to visit and go to the "Save With In-store Coupons" box and click on "start printing now".  To print coupons, check the box next to the Clip! icon, (or click "Select All Offers") and then click "Print Now".  Please note that these coupons can be redeemed at CVS/pharmacy stores only and all manufacturer requirements must be met. 
We do accept competitors coupons in the pharmacy as long as they come from a company we consider a direct competitor, such as a retail pharmacy chain. We would not be accepting coupons from deep discount retailers, or grocery stores. Unfortunately, we only accept competitor’s coupons in the pharmacy portion of the store, and not in the front store area or on general merchandise. In addition to this, the terms of the coupon must be met for it to be accepted (ie: If the coupon is for a transferred prescription, then you must be transferring a prescription from another retailer for the coupon to be valid.)
Thank you, for giving me the opportunity to assist you. We appreciate your business and thank you for using CVS/pharmacy. Please contact me if you should have additional questions or concerns.

Customer Relations
# 8841925

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